Managing the risk of innovation adoption: A case study of a hospital sterile service department

Julia Wilson

Evaluation Programme Coordinator

Julia is a mixed-method researcher and project manager passionate about transforming healthcare through innovation. She currently works as an Evaluation Programme Co-ordinator at Health Innovation Wessex, supporting real-world evaluations aiding the adoption of innovations across the NHS. Her expertise spans across developing and integrating digital AI products, health behavioural science and mixed-method research.

Julia brings over seven years of experience managing and supporting complex academic and clinical projects, with a strong track record at organisations like Sacher AI, Allurion Technologies, University Hospitals Plymouth and the University of Plymouth. With a background in healthcare innovation and a portfolio of published research, Julia is driven by a commitment to improving patient outcomes and empowering communities.

Outside of work, she enjoys hiking, golfing, and exploring the intersection of technology and wellbeing.

Rebecca Player

Evaluation Programme Coordinator (Qualitative)

Beck is an evaluation programme coordinator who has a passion for improving quality of life through mixed methods in health research and evaluation. Her goal is to improve health and care while helping to create positive change.

Previously, Beck worked as an analyst for a local authority, where she compiled Covid data and worked extensively with large datasets, including case rates and vaccination uptake.

Her passion for research began with her PhD, where she earned a mixed methods doctorate on multiple sclerosis and fatigue. She is also a qualified osteopath with experience in a number of multidisciplinary clinics in London.

Outside of work, Beck enjoys playing hockey, staying active through CrossFit, and spending time outdoors with her dogs.

Katherine Gale

Evaluation Programme Manager (Qualitative)

Katherine is the Programme Manager for mental health. Katherine joined the organisation in November 2016 while completing her PhD in Operational Research at the University of Southampton. Katherine has 10 years of research experience in health and social care settings and is passionate about improving care delivery. Her specific areas of interest include person-centred care and improving outcomes for patients and healthcare staff through evidence-based innovation.

Katherine’s PhD formed part of the Care Life Cycle (CLC) project, a multi-disciplinary research programme, which was funded by the Engineering and Physical Sciences Research Council (EPSRC) to examine the supply and demand of health and social care within an ageing society. Katherine’s PhD focused on the use of telecare to support people with dementia to remain living independently.

Prior to joining Health Innovation Wessex, and while completing her doctoral studies, Katherine held a range of different part-time business support roles. These included working for the Faculty of Health Science at the University of Southampton, and for the National Institute for Health Research Evaluation, Trials and Studies Coordinating Centre (NETSCC). She also worked as a research assistant for an Age-Related Macular Degeneration research project, which involved data collection and patient engagement at the University Hospital Southampton NHS Foundation Trust.

For her Master’s dissertation in Management Science Katherine worked with Hampshire County Council to produce a Position Paper on the use of GPS tracking devices for people with dementia. Her dissertation was awarded the 2009 Award for Excellence by the Royal Brompton and Harefield NHS Foundation Trust.

Katherine’s current role in the Mental Health team enables her to combine her passion for improving care service delivery, with her skills and experience in research, evaluation, and data analysis.

Amanda Lees

Evaluation Programme Manager (Qualitative) - Insight

Amanda is an Evaluation Programme Manager in the Insight team at Health Innovation Wessex. Before this, she worked in academia as a qualitative and mixed methods researcher and evaluator, holding roles at the universities of Oxford (Oxford Vaccine Group), Southampton and Winchester. She has also worked in research and evaluation within the NHS, private sector, and local authorities.

Amanda's research focused on health and care, especially the experiences of those receiving and delivering services and she has published many peer-reviewed articles, book chapters, and co-edited a book on mixed-methods research in wellbeing and health. Since joining Health Innovation Wessex in 2022, she has enjoyed the challenge of applying research techniques within the complex real world environment, working with multidisciplinary colleagues on a diverse range of projects.

Outside of work, she loves walking especially in the Lake District, spending time with family and friends and is trying to become a regular at Parkrun!

Emmanuel Defever

Qualitative Evaluation Programme Coordinator

Dr Emmanuel Defever is a health and care service evaluator, working with Health Innovation Wessex as a Programme Co-ordinator for the Insight team. He enjoys using his analytical and interpretive skills to explore how implementing different ways of working impact patients, staff and other stakeholders. He has a special interest in mixed method approach to explore 'what works for who, how and why.'

He trained as a physiotherapist and his career has evolved from clinical to research and evaluation role. He worked in a range of settings including acute, community and mental health services. Driven by the natural desire to learn, he completed his PhD and continues to directly connect with people from all walks of life who access or serve in the health and care sector.

He is blessed with a lovely wife, energetic children and a joyful pony. As a family, they all enjoy going to the stable, pony shows, camping, cycling, and often a cheeky picnic come rain or shine!

Philippa Darnton

Director of Insight

Philippa Darnton is Director of Insight at Health Innovation Wessex. She has over 30 years’ experience in the NHS and academia. From her early career as an Allied Health Professional (SLT), she has taken her passions for improving patient care and innovation into roles in strategic planning, operational, service improvement and commissioning.

She joined Health Innovation Wessex in 2015 to lead programmes in evaluation, spread and adoption, pivoting support during the pandemic to rapidly capture learning from front line clinicians and managers through an innovative Rapid Insight approach. Having led a team to deliver over 100 independent evaluations of innovations in health care including digital solutions, her work has contributed critical insights to enable decisions about what innovation benefits patients and our health and care systems and how to implement it. Her large-scale improvement work has included programmes in stroke care, cardiac services and neuro-rehabilitation.

She has a Master's qualification in management from Warwick University, which equips her to manage a house build, two teenage boys and a young cocker spaniel.