Business case development

Emily Jiggens

Programme Assistant – Industry and Innovation - NAS

Emily began her career with a BSc (Hons) in Biomedical Sciences from 2018 - 2021, publishing her dissertation on the role of CDK4 in the pathogenesis of pancreatic cancer. She then went on to study the Global Master of Public Health at Imperial College London, where, alongside special interests in infectious disease modelling and health protection, she conducted a research project on the barriers to physical activity among young women and girls. Alongside her master's studies, Emily volunteered with Cherwell District Council and Oxfordshire County Council, getting involved in a range of health promotion, community engagement, and health inequalities projects. During this time, she also worked as a health advisor at NHS 111, starting off her NHS career.

After completing her Master's degree, Emily was accepted onto the NHS Graduate Management Training Scheme in Health Informatics, based in the south east. This course spanned two years and consisted of three placements across Hampshire Hospitals NHS Foundation Trust's Data Quality Team, Torbay Council's Public Health Team, and Hampshire and Isle of Wight Integrated Care Board's Population Health Analytics Service. During the graduate scheme, she also completed two further postgraduate qualifications in Healthcare Leadership (Elizabeth Garrett Anderson Award from the University of Birmingham) and Health Informatics (PG Dip from University College London and the University of Manchester).

Emily has joined the Industry and Innovation Team as a Programme Assistant focusing on the needs assessment (NAS) element of the NHS Innovation Service.

Frank Ratcliff

Director of Industry and Innovation

After a PhD in the genetics at the Sainsbury Laboratory, Frank quickly moved into commercial research, first developing, patenting and licensing a tool for functional genomics, and then moving to run a series of crop improvement projects at Syngenta. This work relied heavily on bioinformatics, and after 3 years Frank moved to the scientific computing team to support a range of projects across Europe and the US.

In 2003 Frank moved to Pfizer, and then to Boehringer-Ingelheim in 2007 where he worked on a variety of partnership projects with various NHS organisations. In this capacity he joined Health Innovation Network on secondment 2 days per week in 2013 to support their respiratory programme; a move which turned full-time in 2015 when Frank joined the commercial team of Health Innovation Network. His commercial experience spans all stages from lab research to major global products, supplemented with PRINCE2 and a CIM diploma in marketing.

Frank is married with two children and spends most of his spare time outside, either running, cycling, gardening or fishing.

Claire Martin

Programme Manager - HealthTech Innovation Strategist

Claire joined the Industry and Innovation team in January 2024 from her clinical role. She is currently working as a Programme Co-ordinator within the team supporting with programme delivery and innovator support. Claire has 12 years’ experience working clinically as a physiotherapist in the NHS, across multiple different specialities, her clinical experience has included working in community, outpatient and inpatient settings in addition to experience with team management, service development and quality improvement. Over the six years she has specialised in respiratory medicine including positive pressure ventilation, tracheostomy weaning and co-ordinating complex discharge planning in addition to being in a team leader role. During her clinical career she has been involved, and assisted leading, in the development and adoption and implementation of a cancer prehabilitation service and has recently led in the design and development of a discharge bundle for complex respiratory patients.

Prior to her role at Health Innovation Wessex, Claire has completed two Msc modules in innovation in healthcare through Buckingham New University (and Oxford AHSN as it was then).

Anna Wykes

Programme Manager - Industry & Innovation (Cancer Innovation)

Anna initially joined the Wessex Patient Safety Collaborative (PSC) in August 2019 as a programme coordinator. After working on the COPD Discharge Bundle project and Medicine Safety in Care Homes Programme, she moved to work on the urgent Covid Oximetry at Home programme during the autumn of 2020. Anna then moved to a new post, hosted by Health Innovation Wessex (at that time named Wessex AHSN) and jointly funded by Wessex Cancer Alliance to facilitate the adoption and spread of proven innovations that support earlier and faster diagnosis of cancer.

Anna has worked for various NHS healthcare services as a Registered Children’s Nurse. She has worked in both tertiary and community settings, in a variety of clinical roles, and has a passion for delivering and supporting healthcare services to deliver high quality patient care.

Most recently, as a Nurse Educator, she was responsible for leading the development and implementation of the first regionally delivered Paediatric Nurse Preceptorship Programme in England. This programme harnessed the expertise of the different paediatric teams throughout Wessex to provide standardised study days and documentation that promoted the delivery of high quality training and support to any new children’s nurse employed within the region.

Ani Haughton

Industry and Innovation Support Assistant

Ani joined Health Innovation Wessex from University Hospital Southampton NHS Foundation Trust, where she held several administrative roles across various departments.

Ani started her NHS career working in Radiology in Royal Surrey County Hospital before moving to Southampton. Her career with University Hospital Southampton began in the Breast Imaging Unit working with teams covering routine imaging and referred testing. She then moved to Southampton Medical Examiners and assisted with the documentation and registration of the deceased from the hospital, linking her with a wide range of colleagues across numerous departments.

Ani then moved to the Hampshire and Isle of Wight Saliva Testing Lab based in Chilworth, working directly with the Managing Director and Senior Leadership team to deliver Covid-19 saliva testing across organisations in the area. Here, Ani found her passion for supporting projects that advance our understanding and use of technology to better our community.

Peter Rhodes

Senior Programme Manager Industry & Innovation

Peter is Senior Programme Manager for Industry & Innovation. He joined Health Innovation Wessex in 2018 after a 30-year career as a Pharmacist in five frontline technological roles, four in the NHS and one in the pharmaceutical industry.

His professional specialism is in pharmaceutical manufacturing and quality management, but broad experience in secondary care means he can support technology across the clinical disciplines. He is well placed to quickly understand the place an innovation could have in the health system, and to draw together the support needed to bring innovations to fruition.

Peter is committed to supporting healthcare innovators to bring products and services to market that the NHS needs.

Sarah Willis

Genomics Innovation Director

Sarah joined Health Innovation Wessex in September 2024. She has over 20 years of experience in the NHS, working in clinical, operational and transformation roles. Sarah has a BSc (Hons) Physiotherapy degree from the University of Hertfordshire and is currently undertaking a Master’s degree in business administration. She’s held roles including Acute Therapy Services Manager, and Complex Discharge Manager, before transitioning to transformation. Prior to joining the organisation Sarah worked as Senior Programme Manager with the Central and South Genomic Medicine Service Alliance since 2021. She continues to partner with them in this joint role as Genomics Innovation Director.

Emma Wynn-Mackenzie

Innovation Adoption Programme Assistant

Emma is a Programme Assistant within the Innovation Adoption Team. She has held several administrative roles during her career.

Emma started working in HR for District Audit based in Otterbourne, running the new starter process and ensuring all staff data was correct. She moved to Southampton City Primary Care Trust in their HR Team, working on organisational development. This included working on the Improving Working Lives (IWL) and Investors in People (IIP) workplace accreditations, rolling out the annual staff survey, including analysis of the results and managing the staff bank of temporary workers.

Emma then moved into the Public Health Team as a Business and Planning Manager supporting Public Health Consultants with their projects and the Director of Public Health with the completion of their statutory functions including the Joint Strategic Needs Assessment (JSNA). Key projects included supporting the campaign to fluoridate the water in Southampton and surrounding areas and moving the whole team into Southampton City Council under a TUPE like transfer.

Robert Payne

Programme Manager Innovation Adoption

Rob studied Ancient History at Swansea University and graduated in 1998.

He spent four years working for a regional publication in Liverpool as a sales rep before moving to Australia in 2004.

Rob then spent ten years living and working in Australia (Melbourne) and has nine years of experience working in the travel industry and managing a business (Flight Centre). He has an FA level one coaching qualification and is involved with coaching his sons' football team.

Rob loves to travel and has explored much of Australia as well as many other destinations in Europe, Asia, the South Pacific and America.

Fiona Robertson

Programme Manager Innovation Adoption

Fiona is a programme manager within Wessex Patient Safety Collaborative, and within Nationally Prioritised Innovations for Asthma Biologics.

Fiona is a registered nurse with 17 years’ experience working in the NHS. She has spent her career working in several London trusts both in Emergency Departments and Critical Care Units in a variety of roles. During this time, Fiona developed a passion for patient safety and patient experience whilst developing her clinical expertise. In 2017 Fiona took a career break and completed the Clipper Round the World Yacht Race before returning to London to undertake a new role as the Major Trauma Service Lead for south-west London and the wider Surrey and Sussex region.

During the Covid-19 pandemic, Fiona decided to move out of London and back to the south coast. She is looking forward to spending more time outdoors and being nearer to her family.

Grace Smith

Programme Manager- Patient Safety

Grace started her career in the NHS in 2006 as a Therapy Assistant and continued this role whilst studying to become a physiotherapist. Having graduated in 2013 Grace went on to specialise in acute respiratory care, stepping outside the traditional role of a physio and becoming a Clinical Matron leading an acute respiratory ward, for which she won a national Advancing Healthcare award. Before joining HIW Grace gained a fellowship at Health Education England (South East) as Regional Allied Health Professional (AHP) workforce fellow where she led the regional implementation of the nationally commissioned AHP support workforce transformation programme and AHP apprenticeships, before joining the NHS Frimley AHP workforce team.

Grace is in the final stages of completing an MSc in Professional Practice in Healthcare with her dissertation due in January 2025. For this, Grace is conducting primary research utilising mixed methodology to explore the ‘The lived experience of AHP support workers in the NHS’.

Caroline Thomas

Innovation Adoption Programme Assistant

Caroline is a Programme Assistant for the Innovation Adoption team, having initially joined our Patient Safety team in April 2018.

As a Programme Assistant, Caroline has worked across the Insight, Medicines Optimisation, Patient Safety and corporate programmes providing project support and events management expertise.

Her background is in health insurance, and for 12 years she worked for one of the largest insurers in the world in claims management. During this time she gained experience in carrying out independent medical assessments, financial reviews and investigation of fraudulent claims.

She also has experience in staff coaching, occupational rehabilitation, recruitment, communications and implementation of small and large-scale change in both current and previous posts. In addition, she has experience in website management including search engine optimisation, sales and complaints handling.

Caroline is passionate about supporting teams to effect change for the better and is PRINCE2 certified.

Julia Wilson

Evaluation Programme Coordinator

Julia is a mixed-method researcher and project manager passionate about transforming healthcare through innovation. She currently works as an Evaluation Programme Co-ordinator at Health Innovation Wessex, supporting real-world evaluations aiding the adoption of innovations across the NHS. Her expertise spans across developing and integrating digital AI products, health behavioural science and mixed-method research.

Julia brings over seven years of experience managing and supporting complex academic and clinical projects, with a strong track record at organisations like Sacher AI, Allurion Technologies, University Hospitals Plymouth and the University of Plymouth. With a background in healthcare innovation and a portfolio of published research, Julia is driven by a commitment to improving patient outcomes and empowering communities.

Outside of work, she enjoys hiking, golfing, and exploring the intersection of technology and wellbeing.

Sophie Barton

Advanced Analyst

Sophie joined the Insight Team as Advanced Data Analyst in 2019 and has over a decade of experience working in the NHS. She holds a Master’s degree and worked for the Isle of Wight NHS Trust and the South, Central and West Commissioning Support Unit prior to joining HIW.

Her expertise lies in hospital data sets, where she specialises in transforming complex data into actionable insights that support healthcare planning and delivery. Beyond her professional life, she is a mother of two young children who enjoys spending time outdoors with her family. She is driven by a commitment to making a meaningful impact through data.

Andrew Sibley

Evaluation Programme Manager (Mixed Methods)

Andrew joined Health Innovation Wessex in 2018 and is an Evaluation Programme Manager in the Insight team. Before this, he worked in academia as a mixed methods Senior Research Fellow, holding roles at King's College London and the University of Southampton. He has also worked in a research capacity directly for NHS and local authority organisations.

Andrew brings a wide range of expertise in using advanced quantitative and qualitative methods to support real-world evaluations of innovation. His research interests include the application of implementation theories/models/frameworks to support innovation adoption, evaluation of new care models and new roles to support long-term conditions, and medicines management.

What drives his work is a deep commitment to improving patient care and promoting proven innovation to improve health services. Andrew is passionate about bridging the gap between research and evaluation approaches to benefit the real world assessment of innovation.

Outside of work, he enjoys running, badminton, and travelling the world with his family.

Emmanuel Defever

Qualitative Evaluation Programme Coordinator

Dr Emmanuel Defever is a health and care service evaluator, working with Health Innovation Wessex as a Programme Co-ordinator for the Insight team. He enjoys using his analytical and interpretive skills to explore how implementing different ways of working impact patients, staff and other stakeholders. He has a special interest in mixed method approach to explore 'what works for who, how and why.'

He trained as a physiotherapist and his career has evolved from clinical to research and evaluation role. He worked in a range of settings including acute, community and mental health services. Driven by the natural desire to learn, he completed his PhD and continues to directly connect with people from all walks of life who access or serve in the health and care sector.

He is blessed with a lovely wife, energetic children and a joyful pony. As a family, they all enjoy going to the stable, pony shows, camping, cycling, and often a cheeky picnic come rain or shine!

Jackie Chandler

Evaluation Programme Manager (Qualitative)

Jackie joined Health Innovation Wessex in 2019 as a Programme Manager and specialises in qualitative evaluations. These cover evaluating the implementation of digital solutions, service transformation projects and systems-based evaluations in integrated care systems.

Following a career in general and mental health nursing in the NHS and voluntary sector she moved into health research, where she worked with the Royal College of Nursing and the then National Institute for Clinical Excellence developing guidelines. Jackie previously worked on multi method trials in NHS settings with an emphasis on using qualitative methods in process evaluations. Jackie worked for the international organisation Cochrane for evidence synthesis (systematic reviews of studies) and is an associate editor of their Handbook. Her PhD used complex systems theory to better understand implementation of evidence-based care in healthcare settings, a focus of interest at HIW.

Outside work, Jackie practises yoga and is learning to play the harp.

Rebecca Player

Evaluation Programme Coordinator (Qualitative)

Beck is an evaluation programme coordinator who has a passion for improving quality of life through mixed methods in health research and evaluation. Her goal is to improve health and care while helping to create positive change.

Previously, Beck worked as an analyst for a local authority, where she compiled Covid data and worked extensively with large datasets, including case rates and vaccination uptake.

Her passion for research began with her PhD, where she earned a mixed methods doctorate on multiple sclerosis and fatigue. She is also a qualified osteopath with experience in a number of multidisciplinary clinics in London.

Outside of work, Beck enjoys playing hockey, staying active through CrossFit, and spending time outdoors with her dogs.