Independent real world evaluation of Pocketalk pilot at Salisbury NHS Foundation Trust Maternity and Neonatal Services

Overview

In 2025, Salisbury NHS Foundation Trust won the won the Health Innovation Wessex Real World Evaluation Competition, securing support to carry out a real world evaluation of Pocketalk within maternity services. This evaluation aimed to explore how this translation device was experienced by staff and service users, and how well it performed in day to day use and so its accuracy and impact on communication impact. We collected: 18 staff and 6 service user feedback forms, 6 staff interviews and, 3 language translation test cases.

Pocketalk was described by staff as:

• Convenient and easy to use and offered staff an immediate way to communicate with service users

• Able to improve their ability to communicate with women in their language

• Able to increase confidence for many staff as they felt understood

• Mostly accurate for simple and “everyday” interactions, although some words were occasionally mistranslated and a few dialects were not supported

• A practical tool that improved the flow of communication in everyday care.

Staff were enthusiastic to extend the use the device from non-clinical conversations to clinical conversations, particularly where these are complex in nature.

Meet our Insight team

Philippa Darnton

Director of Insight

Philippa Darnton is Director of Insight at Health Innovation Wessex. She has over 30 years’ experience in the NHS and academia. From her early career as an Allied Health Professional (SLT), she has taken her passions for improving patient care and innovation into roles in strategic planning, operational, service improvement and commissioning.

She joined Health Innovation Wessex in 2015 to lead programmes in evaluation, spread and adoption, pivoting support during the pandemic to rapidly capture learning from front line clinicians and managers through an innovative Rapid Insight approach. Having led a team to deliver over 100 independent evaluations of innovations in health care including digital solutions, her work has contributed critical insights to enable decisions about what innovation benefits patients and our health and care systems and how to implement it. Her large-scale improvement work has included programmes in stroke care, cardiac services and neuro-rehabilitation.

She has a Master's qualification in management from Warwick University, which equips her to manage a house build, two teenage boys and a young cocker spaniel.

Sophie Barton

Advanced Analyst

Sophie joined the Insight Team as Advanced Data Analyst in 2019 and has over a decade of experience working in the NHS. She holds a Master’s degree and worked for the Isle of Wight NHS Trust and the South, Central and West Commissioning Support Unit prior to joining HIW.

Her expertise lies in hospital data sets, where she specialises in transforming complex data into actionable insights that support healthcare planning and delivery. Beyond her professional life, she is a mother of two young children who enjoys spending time outdoors with her family. She is driven by a commitment to making a meaningful impact through data.

Andrew Sibley

Evaluation Programme Manager (Mixed Methods)

Andrew joined Health Innovation Wessex in 2018 and is an Evaluation Programme Manager in the Insight team. Before this, he worked in academia as a mixed methods Senior Research Fellow, holding roles at King's College London and the University of Southampton. He has also worked in a research capacity directly for NHS and local authority organisations.

Andrew brings a wide range of expertise in using advanced quantitative and qualitative methods to support real-world evaluations of innovation. His research interests include the application of implementation theories/models/frameworks to support innovation adoption, evaluation of new care models and new roles to support long-term conditions, and medicines management.

What drives his work is a deep commitment to improving patient care and promoting proven innovation to improve health services. Andrew is passionate about bridging the gap between research and evaluation approaches to benefit the real world assessment of innovation.

Outside of work, he enjoys running, badminton, and travelling the world with his family.

Julia Wilson

Evaluation Programme Coordinator

Julia is a mixed-method researcher and project manager passionate about transforming healthcare through innovation. She currently works as an Evaluation Programme Co-ordinator at Health Innovation Wessex, supporting real-world evaluations aiding the adoption of innovations across the NHS. Her expertise spans across developing and integrating digital AI products, health behavioural science and mixed-method research.

Julia brings over seven years of experience managing and supporting complex academic and clinical projects, with a strong track record at organisations like Sacher AI, Allurion Technologies, University Hospitals Plymouth and the University of Plymouth. With a background in healthcare innovation and a portfolio of published research, Julia is driven by a commitment to improving patient outcomes and empowering communities.

Outside of work, she enjoys hiking, golfing, and exploring the intersection of technology and wellbeing.

Katherine Gale

Evaluation Programme Manager (Qualitative)

Katherine is an Evaluation Programme Manager within the Insight Team. With 18 years of experience in health and social care research and evaluation, she is committed to improving patient outcomes and supporting healthcare staff through evidence-based innovation.

Katherine joined Health Innovation Wessex in 2016 while completing her PhD in Operational Research at the University of Southampton. Her doctorate formed part of the Care Life Cycle (CLC) project, a multidisciplinary programme examining the supply and demand of health and social care within an ageing society.

With a deep interest in the application of research to real-world challenges, Katherine has worked on a range of programmes that seek to enhance the delivery of care services through data-driven insights.

Outside of work, Katherine enjoys spending time with her young family, running and being on, in or by the sea.

Connect with Katherine on LinkedIn

Rebecca Player

Evaluation Programme Coordinator (Qualitative)

Beck is an evaluation programme coordinator who has a passion for improving quality of life through mixed methods in health research and evaluation. Her goal is to improve health and care while helping to create positive change.

Previously, Beck worked as an analyst for a local authority, where she compiled Covid data and worked extensively with large datasets, including case rates and vaccination uptake.

Her passion for research began with her PhD, where she earned a mixed methods doctorate on multiple sclerosis and fatigue. She is also a qualified osteopath with experience in a number of multidisciplinary clinics in London.

Outside of work, Beck enjoys playing hockey, staying active through CrossFit, and spending time outdoors with her dogs.

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