Overview
This evaluation report examines the impact of relocating St Clements Surgery to a new purpose-built facility in Winchester, completed in February 2025. The evaluation aimed to explore the effects on patient care, surgery operations, service flexibility and equity, staff wellbeing, and staff attitudes toward innovation. A mixed-methods concurrent triangulation design identified these key findings:
• Patient care: 48% of surveyed patients (n=776 total) reported improved quality of care, supported by a calmer environment, better flow, and enhanced facilities. Preventative care and long-term condition management were largely maintained, with some positive trends post-move.
• Patient experience: 82% rated their overall experience as better, and 91% praised the physical environment.
• Staff wellbeing: Improved facilities and communal spaces boosted morale, though challenges remain around reception overcrowding, parking inequities, and reduced remote working.
• Operational impact: Efficiency and collaboration improved, energy costs fell by 45%, and the building supports future service expansion.
The relocation of St Clements Surgery to a modern, purpose-built facility has delivered clear benefits for patient experience and operational efficiency, while introducing some transitional challenges. Patients overwhelmingly reported improvements in the physical environment and overall experience, with many noting enhanced comfort, accessibility and flow within the building. Preventative care and long-term condition management were largely maintained, with some positive trends emerging post-move. For staff, the new premises improved wellbeing through better facilities and communal spaces, but also created pressures related to workspace design, parking inequities, and reduced remote working flexibility.
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