Preparing for implementation of your innovation

Frank Ratcliff

Director of Industry and Innovation

After a PhD in the genetics at the Sainsbury Laboratory, Frank quickly moved into commercial research, first developing, patenting and licensing a tool for functional genomics, and then moving to run a series of crop improvement projects at Syngenta. This work relied heavily on bioinformatics, and after 3 years Frank moved to the scientific computing team to support a range of projects across Europe and the US.

In 2003 Frank moved to Pfizer, and then to Boehringer-Ingelheim in 2007 where he worked on a variety of partnership projects with various NHS organisations. In this capacity he joined Health Innovation Network on secondment 2 days per week in 2013 to support their respiratory programme; a move which turned full-time in 2015 when Frank joined the commercial team of Health Innovation Network. His commercial experience spans all stages from lab research to major global products, supplemented with PRINCE2 and a CIM diploma in marketing.

Frank is married with two children and spends most of his spare time outside, either running, cycling, gardening or fishing.

Emily Jiggens

Programme Assistant – Industry and Innovation - NAS

Emily began her career with a BSc (Hons) in Biomedical Sciences from 2018 - 2021, publishing her dissertation on the role of CDK4 in the pathogenesis of pancreatic cancer. She then went on to study the Global Master of Public Health at Imperial College London, where, alongside special interests in infectious disease modelling and health protection, she conducted a research project on the barriers to physical activity among young women and girls. Alongside her master's studies, Emily volunteered with Cherwell District Council and Oxfordshire County Council, getting involved in a range of health promotion, community engagement, and health inequalities projects. During this time, she also worked as a health advisor at NHS 111, starting off her NHS career.

After completing her Master's degree, Emily was accepted onto the NHS Graduate Management Training Scheme in Health Informatics, based in the south east. This course spanned two years and consisted of three placements across Hampshire Hospitals NHS Foundation Trust's Data Quality Team, Torbay Council's Public Health Team, and Hampshire and Isle of Wight Integrated Care Board's Population Health Analytics Service. During the graduate scheme, she also completed two further postgraduate qualifications in Healthcare Leadership (Elizabeth Garrett Anderson Award from the University of Birmingham) and Health Informatics (PG Dip from University College London and the University of Manchester).

Emily has joined the Industry and Innovation Team as a Programme Assistant focusing on the needs assessment (NAS) element of the NHS Innovation Service.

Gemma Snell

Senior Programme Manager Innovation & Industry Needs Assessment Service

Gemma is an Innovation and Industry Programme Manager. Her focus is to support innovators and to foster more innovation in the NHS to improve health outcomes. She is part of the NHS Innovation Service working with colleagues in Health Innovation North East and North Cumbria to assess the needs of innovators wishing to enter or develop within the NHS.

Gemma has a background of working as part of networks, initially the Cardiovascular and Stroke Networks in London seeing the city-wide transformation of stroke services to set up Hyper Acute and Acute Stroke units. She has also worked on pathways for cardiac surgery, both reducing waiting times for elective treatment at tertiary centres but also facilitating inter-hospital transfers for emergency procedures across London.

Gemma was Regional Lead for Diabetes in London working with all areas of the system from public health and primary care to vascular surgery, as well as considering the educational needs of patients and healthcare professionals to manage diabetes. Latterly she was part of the team that set up the first National Diabetes Prevention Programme to reduce the risk of developing Type 2 diabetes and other cardiovascular diseases.

During the Covid pandemic Gemma was instrumental in supporting University Hospital Southampton NHS Foundation Trust to set up its staff and patient testing programme. She was also closely involved in the trials seeking to understand the most effective testing mechanism and protocols.

Gemma has worked closely with various National Clinical Directors and participated in the HOPE Exchange programme, which took her to Sweden for a whistle-stop tour of the Swedish health and social system. When not working, she thoroughly enjoys outdoor pursuits including cycling, skiing, paddleboarding and trying out different cuisines from around the world.

Anna Wykes

Programme Manager - Industry & Innovation (Cancer Innovation)

Anna initially joined the Wessex Patient Safety Collaborative (PSC) in August 2019 as a programme coordinator. After working on the COPD Discharge Bundle project and Medicine Safety in Care Homes Programme, she moved to work on the urgent Covid Oximetry at Home programme during the autumn of 2020. Anna then moved to a new post, hosted by Health Innovation Wessex (at that time named Wessex AHSN) and jointly funded by Wessex Cancer Alliance to facilitate the adoption and spread of proven innovations that support earlier and faster diagnosis of cancer.

Anna has worked for various NHS healthcare services as a Registered Children’s Nurse. She has worked in both tertiary and community settings, in a variety of clinical roles, and has a passion for delivering and supporting healthcare services to deliver high quality patient care.

Most recently, as a Nurse Educator, she was responsible for leading the development and implementation of the first regionally delivered Paediatric Nurse Preceptorship Programme in England. This programme harnessed the expertise of the different paediatric teams throughout Wessex to provide standardised study days and documentation that promoted the delivery of high quality training and support to any new children’s nurse employed within the region.

Peter Rhodes

Senior Programme Manager Industry & Innovation

Peter is Senior Programme Manager for Industry & Innovation. He joined Health Innovation Wessex in 2018 after a 30-year career as a Pharmacist in five frontline technological roles, four in the NHS and one in the pharmaceutical industry.

His professional specialism is in pharmaceutical manufacturing and quality management, but broad experience in secondary care means he can support technology across the clinical disciplines. He is well placed to quickly understand the place an innovation could have in the health system, and to draw together the support needed to bring innovations to fruition.

Peter is committed to supporting healthcare innovators to bring products and services to market that the NHS needs.

Ani Haughton

Industry and Innovation Support Assistant

Ani joined Health Innovation Wessex from University Hospital Southampton NHS Foundation Trust, where she held several administrative roles across various departments.

Ani started her NHS career working in Radiology in Royal Surrey County Hospital before moving to Southampton. Her career with University Hospital Southampton began in the Breast Imaging Unit working with teams covering routine imaging and referred testing. She then moved to Southampton Medical Examiners and assisted with the documentation and registration of the deceased from the hospital, linking her with a wide range of colleagues across numerous departments.

Ani then moved to the Hampshire and Isle of Wight Saliva Testing Lab based in Chilworth, working directly with the Managing Director and Senior Leadership team to deliver Covid-19 saliva testing across organisations in the area. Here, Ani found her passion for supporting projects that advance our understanding and use of technology to better our community.

Robert Payne

Programme Manager Innovation Adoption

Rob studied Ancient History at Swansea University and graduated in 1998.

He spent four years working for a regional publication in Liverpool as a sales rep before moving to Australia in 2004.

Rob then spent ten years living and working in Australia (Melbourne) and has nine years of experience working in the travel industry and managing a business (Flight Centre). He has an FA level one coaching qualification and is involved with coaching his sons' football team.

Rob loves to travel and has explored much of Australia as well as many other destinations in Europe, Asia, the South Pacific and America.

Patrick Arnold

Programme Manager Innovation Adoption

Patrick Arnold is an Innovation Adoption Programme Manager with a focus on Primary Care. He joined us from a medical device sterilisation company working across the public and private healthcare sectors, and prides himself on not taking a ‘one size fits all’ mindset but instead finding a collaborative approach to explore the best possible solution for the partner that he is collaborating with.

In addition to his previous role Patrick has a wealth of experience in private healthcare with a focus on sales, business development and commercial activities. He has led and delivered large scale implementation projects with major acute NHS trusts which led to him undertaking an MSc in Health Management and a dissertation that focused on the spread and adoption of the Long-Term Conditions (LTC) Framework.

Patrick is passionate about finding ways to enhance the great work already being undertaken in primary care in Wessex and nationally to improve healthcare practices for clinicians, non-clinicians and patients.

Caroline Thomas

Innovation Adoption Programme Assistant

Caroline is a Programme Assistant for the Innovation Adoption team, having initially joined our Patient Safety team in April 2018.

As a Programme Assistant, Caroline has worked across the Insight, Medicines Optimisation, Patient Safety and corporate programmes providing project support and events management expertise.

Her background is in health insurance, and for 12 years she worked for one of the largest insurers in the world in claims management. During this time she gained experience in carrying out independent medical assessments, financial reviews and investigation of fraudulent claims.

She also has experience in staff coaching, occupational rehabilitation, recruitment, communications and implementation of small and large-scale change in both current and previous posts. In addition, she has experience in website management including search engine optimisation, sales and complaints handling.

Caroline is passionate about supporting teams to effect change for the better and is PRINCE2 certified.

Emma Wynn-Mackenzie

Innovation Adoption Programme Assistant

Emma is a Programme Assistant within the Innovation Adoption Team. She has held several administrative roles during her career.

Emma started working in HR for District Audit based in Otterbourne, running the new starter process and ensuring all staff data was correct. She moved to Southampton City Primary Care Trust in their HR Team, working on organisational development. This included working on the Improving Working Lives (IWL) and Investors in People (IIP) workplace accreditations, rolling out the annual staff survey, including analysis of the results and managing the staff bank of temporary workers.

Emma then moved into the Public Health Team as a Business and Planning Manager supporting Public Health Consultants with their projects and the Director of Public Health with the completion of their statutory functions including the Joint Strategic Needs Assessment (JSNA). Key projects included supporting the campaign to fluoridate the water in Southampton and surrounding areas and moving the whole team into Southampton City Council under a TUPE like transfer.

Grace Smith

Programme Manager- Patient Safety

Grace started her career in the NHS in 2006 as a Therapy Assistant and continued this role whilst studying to become a physiotherapist. Having graduated in 2013 Grace went on to specialise in acute respiratory care, stepping outside the traditional role of a physio and becoming a Clinical Matron leading an acute respiratory ward, for which she won a national Advancing Healthcare award. Before joining HIW Grace gained a fellowship at Health Education England (South East) as Regional Allied Health Professional (AHP) workforce fellow where she led the regional implementation of the nationally commissioned AHP support workforce transformation programme and AHP apprenticeships, before joining the NHS Frimley AHP workforce team.

Grace is in the final stages of completing an MSc in Professional Practice in Healthcare with her dissertation due in January 2025. For this, Grace is conducting primary research utilising mixed methodology to explore the ‘The lived experience of AHP support workers in the NHS’.

Heather Stacey

Senior Programme Manager Innovation Adoption

Heather initially joined Health Innovation Wessex in February 2021 to support the Mental Health Safety Improvement Programme and Managing Deterioration (Children and PEWS). Since then, she has moved to the Innovation and Adoption Team, with a focus on supporting the Dorset system.