Innovate with impact workshop

Emily Jiggens

Programme Assistant – Industry and Innovation - NAS

Emily began her career with a BSc (Hons) in Biomedical Sciences from 2018 - 2021, publishing her dissertation on the role of CDK4 in the pathogenesis of pancreatic cancer. She then went on to study the Global Master of Public Health at Imperial College London, where, alongside special interests in infectious disease modelling and health protection, she conducted a research project on the barriers to physical activity among young women and girls. Alongside her master's studies, Emily volunteered with Cherwell District Council and Oxfordshire County Council, getting involved in a range of health promotion, community engagement, and health inequalities projects. During this time, she also worked as a health advisor at NHS 111, starting off her NHS career.

After completing her Master's degree, Emily was accepted onto the NHS Graduate Management Training Scheme in Health Informatics, based in the south east. This course spanned two years and consisted of three placements across Hampshire Hospitals NHS Foundation Trust's Data Quality Team, Torbay Council's Public Health Team, and Hampshire and Isle of Wight Integrated Care Board's Population Health Analytics Service. During the graduate scheme, she also completed two further postgraduate qualifications in Healthcare Leadership (Elizabeth Garrett Anderson Award from the University of Birmingham) and Health Informatics (PG Dip from University College London and the University of Manchester).

Emily has joined the Industry and Innovation Team as a Programme Assistant focusing on the needs assessment (NAS) element of the NHS Innovation Service.

Frank Ratcliff

Director of Industry and Innovation

After a PhD in the genetics at the Sainsbury Laboratory, Frank quickly moved into commercial research, first developing, patenting and licensing a tool for functional genomics, and then moving to run a series of crop improvement projects at Syngenta. This work relied heavily on bioinformatics, and after 3 years Frank moved to the scientific computing team to support a range of projects across Europe and the US.

In 2003 Frank moved to Pfizer, and then to Boehringer-Ingelheim in 2007 where he worked on a variety of partnership projects with various NHS organisations. In this capacity he joined Health Innovation Network on secondment 2 days per week in 2013 to support their respiratory programme; a move which turned full-time in 2015 when Frank joined the commercial team of Health Innovation Network. His commercial experience spans all stages from lab research to major global products, supplemented with PRINCE2 and a CIM diploma in marketing.

Frank is married with two children and spends most of his spare time outside, either running, cycling, gardening or fishing.

Ani Haughton

Industry and Innovation Support Assistant

Ani joined Health Innovation Wessex from University Hospital Southampton NHS Foundation Trust, where she held several administrative roles across various departments.

Ani started her NHS career working in Radiology in Royal Surrey County Hospital before moving to Southampton. Her career with University Hospital Southampton began in the Breast Imaging Unit working with teams covering routine imaging and referred testing. She then moved to Southampton Medical Examiners and assisted with the documentation and registration of the deceased from the hospital, linking her with a wide range of colleagues across numerous departments.

Ani then moved to the Hampshire and Isle of Wight Saliva Testing Lab based in Chilworth, working directly with the Managing Director and Senior Leadership team to deliver Covid-19 saliva testing across organisations in the area. Here, Ani found her passion for supporting projects that advance our understanding and use of technology to better our community.

Peter Rhodes

Senior Programme Manager Industry & Innovation

Peter is Senior Programme Manager for Industry & Innovation. He joined Health Innovation Wessex in 2018 after a 30-year career as a Pharmacist in five frontline technological roles, four in the NHS and one in the pharmaceutical industry.

His professional specialism is in pharmaceutical manufacturing and quality management, but broad experience in secondary care means he can support technology across the clinical disciplines. He is well placed to quickly understand the place an innovation could have in the health system, and to draw together the support needed to bring innovations to fruition.

Peter is committed to supporting healthcare innovators to bring products and services to market that the NHS needs.

Gemma Snell

Senior Programme Manager Innovation & Industry Needs Assessment Service

Gemma is an Innovation and Industry Programme Manager. Her focus is to support innovators and to foster more innovation in the NHS to improve health outcomes. She is part of the NHS Innovation Service working with colleagues in Health Innovation North East and North Cumbria to assess the needs of innovators wishing to enter or develop within the NHS.

Gemma has a background of working as part of networks, initially the Cardiovascular and Stroke Networks in London seeing the city-wide transformation of stroke services to set up Hyper Acute and Acute Stroke units. She has also worked on pathways for cardiac surgery, both reducing waiting times for elective treatment at tertiary centres but also facilitating inter-hospital transfers for emergency procedures across London.

Gemma was Regional Lead for Diabetes in London working with all areas of the system from public health and primary care to vascular surgery, as well as considering the educational needs of patients and healthcare professionals to manage diabetes. Latterly she was part of the team that set up the first National Diabetes Prevention Programme to reduce the risk of developing Type 2 diabetes and other cardiovascular diseases.

During the Covid pandemic Gemma was instrumental in supporting University Hospital Southampton NHS Foundation Trust to set up its staff and patient testing programme. She was also closely involved in the trials seeking to understand the most effective testing mechanism and protocols.

Gemma has worked closely with various National Clinical Directors and participated in the HOPE Exchange programme, which took her to Sweden for a whistle-stop tour of the Swedish health and social system. When not working, she thoroughly enjoys outdoor pursuits including cycling, skiing, paddleboarding and trying out different cuisines from around the world.

Claire Martin

Programme Manager - HealthTech Innovation Strategist

Claire joined the Industry and Innovation team in January 2024 from her clinical role. She is currently working as a Programme Co-ordinator within the team supporting with programme delivery and innovator support. Claire has 12 years’ experience working clinically as a physiotherapist in the NHS, across multiple different specialities, her clinical experience has included working in community, outpatient and inpatient settings in addition to experience with team management, service development and quality improvement. Over the six years she has specialised in respiratory medicine including positive pressure ventilation, tracheostomy weaning and co-ordinating complex discharge planning in addition to being in a team leader role. During her clinical career she has been involved, and assisted leading, in the development and adoption and implementation of a cancer prehabilitation service and has recently led in the design and development of a discharge bundle for complex respiratory patients.

Prior to her role at Health Innovation Wessex, Claire has completed two Msc modules in innovation in healthcare through Buckingham New University (and Oxford AHSN as it was then).

Emma Wynn-Mackenzie

Innovation Adoption Programme Assistant

Emma is a Programme Assistant within the Innovation Adoption Team. She has held several administrative roles during her career.

Emma started working in HR for District Audit based in Otterbourne, running the new starter process and ensuring all staff data was correct. She moved to Southampton City Primary Care Trust in their HR Team, working on organisational development. This included working on the Improving Working Lives (IWL) and Investors in People (IIP) workplace accreditations, rolling out the annual staff survey, including analysis of the results and managing the staff bank of temporary workers.

Emma then moved into the Public Health Team as a Business and Planning Manager supporting Public Health Consultants with their projects and the Director of Public Health with the completion of their statutory functions including the Joint Strategic Needs Assessment (JSNA). Key projects included supporting the campaign to fluoridate the water in Southampton and surrounding areas and moving the whole team into Southampton City Council under a TUPE like transfer.

Nicky Smith

Innovation and Adoption Programme Manager

Nicky joined the organisation in July 2024 and recently completed an MSc in Health Sciences in 2024 from Oxford Brookes University.

She has a background in adult nursing working in the community, primary care and with children and young people. She has experience in transformation, innovation and engagement supporting populations and communities working collaboratively with the NHS Integrated care system (ICS) including local authority, social care, communities, and voluntary sector with a successful track record of delivering transformation capability, population health improvement and empowering and engaging communities to improve their health and wellbeing. Additionally, she has experience supporting families, children and young people and primary care delivering the UK childhood immunisation schedule (and covid vaccination) addressing health inequalities alongside outreach vaccination and tailored support to under-represented communities, advice and education for parent/carers, communities, and the voluntary sector.

Fiona Robertson

Programme Manager Innovation Adoption

Fiona is a programme manager within Wessex Patient Safety Collaborative, and within Nationally Prioritised Innovations for Asthma Biologics.

Fiona is a registered nurse with 17 years’ experience working in the NHS. She has spent her career working in several London trusts both in Emergency Departments and Critical Care Units in a variety of roles. During this time, Fiona developed a passion for patient safety and patient experience whilst developing her clinical expertise. In 2017 Fiona took a career break and completed the Clipper Round the World Yacht Race before returning to London to undertake a new role as the Major Trauma Service Lead for south-west London and the wider Surrey and Sussex region.

During the Covid-19 pandemic, Fiona decided to move out of London and back to the south coast. She is looking forward to spending more time outdoors and being nearer to her family.

Cheryl Davies

Senior Programme Manager Innovation Adoption

Cheryl Davies has worked for the NHS for over 26 years. Graduating with a BSc Population Statistics from Southampton University, she has a strong passion for demography, population health and data to inform strategic decision making.

From 2007 -2018 she worked at University Hospital Southampton NHS Foundation Trust at a senior level holding Operational Manager roles within Ophthalmology and the Emergency Department, where she led and implemented innovative projects, collaborating with staff and patients to deliver improvements in both flow and experience.

Cheryl has worked as a Business Manager and Project Manager, successfully project managing two national NHS Elect Projects; the development of Ambulatory Emergency Care Services including the development of new clinical pathways and a new build; and developing the Frailty at the Front Door model to provide a patient-centric frailty service direct from the Emergency Department to a frailty assessment unit. This generated a passion in improving services for the older population and led Cheryl to join the organisation as Programme Manager for Healthy Ageing in 2018 which yielded positive impact locally and nationally.

Since 2022, she has worked as a Senior Programme Manager supporting the Hampshire and Isle of Wight Locality supporting the local system in the identification and implementation of innovation. Following a successful secondment within the Innovation Research Life Sciences Strategy Policy team, contributing to the NHS Innovation Ecosystem Programme and final report in 2023, Cheryl continues to lead and support local innovation and promotes both business development and strategic partnership opportunities and is involved in the ARC2 knowledge mobilisation agenda.

Caroline Thomas

Innovation Adoption Programme Assistant

Caroline is a Programme Assistant for the Innovation Adoption team, having initially joined our Patient Safety team in April 2018.

As a Programme Assistant, Caroline has worked across the Insight, Medicines Optimisation, Patient Safety and corporate programmes providing project support and events management expertise.

Her background is in health insurance, and for 12 years she worked for one of the largest insurers in the world in claims management. During this time she gained experience in carrying out independent medical assessments, financial reviews and investigation of fraudulent claims.

She also has experience in staff coaching, occupational rehabilitation, recruitment, communications and implementation of small and large-scale change in both current and previous posts. In addition, she has experience in website management including search engine optimisation, sales and complaints handling.

Caroline is passionate about supporting teams to effect change for the better and is PRINCE2 certified.

Catherine Henderson

Patient Safety Programme Manager

Catherine is a Patient Safety Programme Manager who has joined HIW from a national patient safety investigation body, where she was a Safety Insights Analyst.

Her safety career began in commercial aviation where she spent 15 years as a maritime surveillance pilot, flying instructor and examiner. As an aircraft Captain she developed a keen interest in understanding how and why things go wrong at a system level, and how people respond in abnormal or emergency situations. After further training and experience, she took on the additional roles of Flight Safety Manager and Human Factors Instructor.

Catherine was interested in patient safety, so she started working in the NHS in 2016 to get first-hand experience of the complexities of healthcare, whilst bringing her knowledge and experience of a different safety critical industry with her. She completed a BSc in Adult Nursing whilst working in acute hospital care, and more recently completed an MSc in Human Factors and Ergonomics.

Catherine keeps a focus on system thinking, just culture and human factors in her patient safety work, and keeps current in aviation by regularly flying and maintaining a vintage light aircraft.

Andrew Sibley

Evaluation Programme Manager (Mixed Methods)

Andrew joined Health Innovation Wessex in 2018 and is an Evaluation Programme Manager in the Insight team. Before this, he worked in academia as a mixed methods Senior Research Fellow, holding roles at King's College London and the University of Southampton. He has also worked in a research capacity directly for NHS and local authority organisations.

Andrew brings a wide range of expertise in using advanced quantitative and qualitative methods to support real-world evaluations of innovation. His research interests include the application of implementation theories/models/frameworks to support innovation adoption, evaluation of new care models and new roles to support long-term conditions, and medicines management.

What drives his work is a deep commitment to improving patient care and promoting proven innovation to improve health services. Andrew is passionate about bridging the gap between research and evaluation approaches to benefit the real world assessment of innovation.

Outside of work, he enjoys running, badminton, and travelling the world with his family.

Sophie Barton

Advanced Analyst

Sophie joined the Insight Team as Advanced Data Analyst in 2019 and has over a decade of experience working in the NHS. She holds a Master’s degree and worked for the Isle of Wight NHS Trust and the South, Central and West Commissioning Support Unit prior to joining HIW.

Her expertise lies in hospital data sets, where she specialises in transforming complex data into actionable insights that support healthcare planning and delivery. Beyond her professional life, she is a mother of two young children who enjoys spending time outdoors with her family. She is driven by a commitment to making a meaningful impact through data.

Amanda Lees

Evaluation Programme Manager (Qualitative) - Insight

Amanda is an Evaluation Programme Manager in the Insight team at Health Innovation Wessex. Before this, she worked in academia as a qualitative and mixed methods researcher and evaluator, holding roles at the universities of Oxford (Oxford Vaccine Group), Southampton and Winchester. She has also worked in research and evaluation within the NHS, private sector, and local authorities.

Amanda's research focused on health and care, especially the experiences of those receiving and delivering services and she has published many peer-reviewed articles, book chapters, and co-edited a book on mixed-methods research in wellbeing and health. Since joining Health Innovation Wessex in 2022, she has enjoyed the challenge of applying research techniques within the complex real world environment, working with multidisciplinary colleagues on a diverse range of projects.

Outside of work, she loves walking especially in the Lake District, spending time with family and friends and is trying to become a regular at Parkrun!

Philippa Darnton

Director of Insight

Philippa Darnton is Director of Insight at Health Innovation Wessex. She has over 30 years’ experience in the NHS and academia. From her early career as an Allied Health Professional (SLT), she has taken her passions for improving patient care and innovation into roles in strategic planning, operational, service improvement and commissioning.

She joined Health Innovation Wessex in 2015 to lead programmes in evaluation, spread and adoption, pivoting support during the pandemic to rapidly capture learning from front line clinicians and managers through an innovative Rapid Insight approach. Having led a team to deliver over 100 independent evaluations of innovations in health care including digital solutions, her work has contributed critical insights to enable decisions about what innovation benefits patients and our health and care systems and how to implement it. Her large-scale improvement work has included programmes in stroke care, cardiac services and neuro-rehabilitation.

She has a Master's qualification in management from Warwick University, which equips her to manage a house build, two teenage boys and a young cocker spaniel.

Katherine Gale

Evaluation Programme Manager (Qualitative)

Katherine is the Programme Manager for mental health. Katherine joined the organisation in November 2016 while completing her PhD in Operational Research at the University of Southampton. Katherine has 10 years of research experience in health and social care settings and is passionate about improving care delivery. Her specific areas of interest include person-centred care and improving outcomes for patients and healthcare staff through evidence-based innovation.

Katherine’s PhD formed part of the Care Life Cycle (CLC) project, a multi-disciplinary research programme, which was funded by the Engineering and Physical Sciences Research Council (EPSRC) to examine the supply and demand of health and social care within an ageing society. Katherine’s PhD focused on the use of telecare to support people with dementia to remain living independently.

Prior to joining Health Innovation Wessex, and while completing her doctoral studies, Katherine held a range of different part-time business support roles. These included working for the Faculty of Health Science at the University of Southampton, and for the National Institute for Health Research Evaluation, Trials and Studies Coordinating Centre (NETSCC). She also worked as a research assistant for an Age-Related Macular Degeneration research project, which involved data collection and patient engagement at the University Hospital Southampton NHS Foundation Trust.

For her Master’s dissertation in Management Science Katherine worked with Hampshire County Council to produce a Position Paper on the use of GPS tracking devices for people with dementia. Her dissertation was awarded the 2009 Award for Excellence by the Royal Brompton and Harefield NHS Foundation Trust.

Katherine’s current role in the Mental Health team enables her to combine her passion for improving care service delivery, with her skills and experience in research, evaluation, and data analysis.

Jackie Chandler

Evaluation Programme Manager (Qualitative)

Jackie joined Health Innovation Wessex in 2019 as a Programme Manager and specialises in qualitative evaluations. These cover evaluating the implementation of digital solutions, service transformation projects and systems-based evaluations in integrated care systems.

Following a career in general and mental health nursing in the NHS and voluntary sector she moved into health research, where she worked with the Royal College of Nursing and the then National Institute for Clinical Excellence developing guidelines. Jackie previously worked on multi method trials in NHS settings with an emphasis on using qualitative methods in process evaluations. Jackie worked for the international organisation Cochrane for evidence synthesis (systematic reviews of studies) and is an associate editor of their Handbook. Her PhD used complex systems theory to better understand implementation of evidence-based care in healthcare settings, a focus of interest at HIW.

Outside work, Jackie practises yoga and is learning to play the harp.