It contains the following accessible, interactive, downloadable resources which can be accessed via the links below:
Why did we develop this toolkit?
Currently, there is minimal academic literature, limited guidance and no standardised operational framework for delivering an urgent community frailty response services leading to different service approaches and inequity across systems.
This toolkit builds on:
- Experiences from South Central Ambulance Service (SCAS), the operational paramedic lead and consultant nurse for frailty at Hampshire Hospitals NHS Foundation Trust
- Learning from other ambulance services
- Learning from running a pilot within North and Mid Hampshire Primary Care Network.
Who is the toolkit for?
This toolkit will help systems develop an urgent community frailty response service across a system or locality and is recommended for review by:
- Strategic leads within ICS and CCGs.
- Strategic leads and lead clinicians in ambulance/urgent community response service providers e.g. integrated frailty services.
What are the aims of the toolkit?
The toolkit aims to:
- Standardise an urgent community frailty response approach
- Provide example of best practice approaches
- Provide strategic and operational tools to help develop services by collating resources into one easy, accessible resource
- Provide real life insight and lessons learnt for SCAS’ pilot, distilled into best practice checklists.
What is unique about this toolkit?
- Complements the delivery of the national 2 hour urgent community response target
- Uses learning from real world service models within Wessex
- Resources are downloadable and can be adapted for local use
- Co-produced implementation tools have been developed generically and can be reviewed for local/system solutions and additional clinical pathways.
- An easy to use 'how-to' guide with links to best practice models, checklists, leaflets and emerging innovations, containing a range of resources to support and inform system thinking and encourage collaboration and integration including including checklists for commissioners and ambulance/ service providers.
When was the toolkit launched?
The toolkit was launched in April 2022.
Project Team
Craig Barlow – Operations and Engagement Manager – Primary and Urgent Integrated Care, AHP Council Paramedic Representative South Central Ambulance Service NHS Foundation Trust
Cheryl Davies – Healthy Ageing Programme Manager, Wessex Academic Health Science Network (Wessex AHSN)
Ali McGinnes – Consultant Nurse for Frailty, Hampshire Hospitals NHS Foundation Trust
Heather Moore – Transformation Programme Director, South Central Ambulance Service NHS Foundation Trust (Senior Responsible Officer)
Contributors
John Ayling- Business Change Manager, South Central Ambulance Service NHS Foundation Trust
Abigail Barkham - Divisional Clinical Lead for Physical Health Mid and North Hampshire Consultant Nurse for Frailty/Urgent Community Response Mid-Hampshire
Hay Ming Blunt – Clinical Lead, West Dorset Urgent Care Service
Karen Cubbon – Senior Manager, Southern Health
Amy Hassan - Service Lead for Urgent Community Response, Service Lead for Urgent Community Response, Bournemouth and Christchurch Cluster Hub
Andrew Hodge - Consultant Paramedic Urgent Care, Yorkshire Ambulance Service NHS Trust
Alan Jacob - Paramedic, South West Ambulance Service (Banes Falls Service)
Jon Lloyd - Specialist Practice Manager, Hampshire South Central Ambulance Service NHS Foundation Trust
Sarah Mercer - Trainee Consultant Practitioner for Frailty (Occupational Therapist) - Mid Hampshire Urgent Community Response (UCR)
Naomi Purdie - Consultant Nurse for Frailty (North Hampshire) UCR
Cath Woodman – Senior Primary and Community Care Lead, Dorset CCG
Amelia Yates - Commissioning Manager, Acute Transformation (South West)
